The Future of Automotive

LEADERSHIP ACADEMY - To develop skills of automotive business leaders to drive growth and performance

A critical success factor is the focus on rigorous action planning and case study/scenario-based activities ensuring learning is relevant and applied. Generating Prospects 3 Managing People 1

Financial Performance 5 • The Need for Control • Understanding Financial Terminology • The Importance of Cash Flow & Profit • Overhead Absorption • A Structured Approach to Analysing Financial Information • Influencing Financial Performance Managing an Improvement Team 10

Driving Sales & Service 2 • Getting more from your people • Goal Setting • SWOT Analysis • Planning to Achieve Your Goals • Resolving underperformance • Helping Your Team to Drive the Plan • Conducting Progress Meetings • Performance Management • Boosting Performance through Coaching Leading Through Change 7 • Self-mastery • Values, beliefs & perceptions • Making Goals More Powerful • Managing Change & Resistance • Handling Stress • Predicting & Identifying Change • Change planning • Introducing Change • Using Change as a Motivator

Driving Profitability 4 • Empowering Yourself • Profit, customer & staff satisfaction • Time Management • Employee Engagement • Gaining Respect and Co operation • Leadership Characteristics • Selling ideas • Presentation Skills

• Understanding Marketing • Brand Core Values • 5 Ps of Marketing • Digital Marketing Best Practice • Effectively Utilising your Extranet • Creating A Strong Marketing Plan • Effective Marketing Planning

• Your Leadership Philosophy • Emotional Intelligence • Assertive Communication • Leading your Team Toward Achievement • Action Centered Leadership • Guiding Your People to Perform • Motivation • Delegation • Building a Coaching Culture The Balance Sheet 6 • Financial Management • Business Management Information • Structure of the Balance Sheet • Business Planning • Understanding Assets and Liabilities • Cost Management • Broader Perspectives on Finance

Aftersales 8

NPS & Profitability 9

Achieving Outstanding

High Performing Sales &

• Using Vision to Inspire Your Team • Brand Core Values • Team Building • 6 Stage Project Management Process • Includes planning & communicating the project plan, delegating project actions, & managing performance

• Improvement Teams Overview • Customer Service

• Problem Solving • DECIDE model • Understanding Your Team Members • Selection, Recruitment and Induction • Motivation and De motivation • Giving Praise

Improvement Teams • Improving Customer Satisfaction • Developing Future Plans