The Primeast Learning Experience

The Impact of Leadership Development How we work

Maximising your return on investment Research shows that the critical ingredients for successful transfer of learning to the organisation are: • Pre-training preparation • Guided learning during the learning event • Post-event learning and application • Manager support Robert Brinkerhoff (2006)

The Standard Approach The standard training and development approach typically focuses on learning event delivery with the result being that participants try to apply new skills, fail and then revert back to their original behaviour pre-sets.

The standard development approach Pre-programme preparation 5% Programme delivery event 90% Post event guided learning & workplace-based transfer & support 5%

Impact of Learning Did not try new skills Tried new skills & failed

15% 70% 15%

Achieved sustained new behaviours

The Primeast Approach The success of our approach is centred on how we intervene and act during a learning event and then how we support the participants in applying the knowledge back to the organisation’s specific situation. . Primeast focus on TRANSFER and APPLICATION Pre-programme preparation 25% Programme delivery event 25% Post event guided learning & workplace based transfer & support 50%

Impact of Learning Did not try new skills Tried new skills & failed Achieved sustained new behaviours

15% 10%

The Primeast Approach

85%

E nsuring Learning Transfer

The event fulfilled three objectives for us. It helped our high potentials understand their own talents so they could leverage them more often; define how they personally add-value to the bottom line through their talents; and to value each other’s contributions as a group. This positioned them perfectly for the strategic challenge they were set by our Board of Directors on completion of this event. “

Jen Usher , Commercial and Talent Business Partner, HML

IMPACT

Evaluating the impact of our delivery

Primeast consultants and designers are certified practitioners of the New World Kirkpatrick evaluation methodology.

Our programme design and learning intervention style typically focuses on the higher levels.

Level 4 RESULTS

• TANGIBLE RESULTS • REINFORCED IN WORKPLACE

Level 4 BEHAVIOUR Level 2 LEARNING Level 1 REACTION

• APPLICATION IN THE WORKPALCE • MEASURABLE BEHAVIOUR CHANGE

• KNOWLEDGE, SKILLS & ATTITUDE ACQUISITION

• FAVOURABLE REACTION TO PROGRAMME

The Primeast Experience

REVIEW & ACTION PLAN

STIMULUS

IMMERSIVE & EXPERIENTIAL APPROACH Learning Transfer

DISCUSS IMPLICATIONS

SITUATIONAL APPLICATION

GENERIC APPLICATION & DEBRIEF

THEORY

OBSERVATION + UNDERSTANDING + INTERVENTION + APPLICATION = REAL CHANGE

Supported by programme design & structure

Structural design

Content Design

 Active line manager engagement and support throughout  Opportunities to apply and practice new skills and behaviours and receive support, coaching and/or feedback  Customised ‘meaningful learning experiences’

 Access to skill booster resources designed for guided workplace transfer  Content designed for Primeast Digital Campus or client’s own platform Learning Transfer Platform, not just an LMS  Managing individual learning paths  Digital Campus is a

LEADING INDICATORS TO MEASURE IMPACT  Increased customer count  Reduction in errors working with customers  Increased revenue  Increased profitability  Reduction in number of internal processing errors  Reduction in number of regrettable resignations  Reduced employee turnover  Increased customer satisfaction rating/NPS  Improved employee engagement survey results

About Us

We listen, understand and develop custom or configurable training and development solutions for our clients, working with you to create outstanding organisational cultures with high performance leadership and teamworking, strategically aligned and engaged people, equipped to succeed in the face of change and challenge. And we don't just parachute in and leave; we support your Organisational Development strategy for the long-term, empowering your people and adapting solutions to ensure real, enduring impact .

Our network of over 120+ Associates, accredited coaches, experienced facilitators and consultants reaches across the globe which means we provide the right fit for

your organisation in terms of skills, experience, cultural sensitivities and language competency.

Last year we delivered client programmes in 40 countries, 6 languages and within 11 different industries. With headquarters in the UK and the USA, we are easily accessible, wherever you are based.

www.primeast.com +44 (0) 1423 531083 | +1 609 6428821

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