The Future of Automotive

CHANGING THE EXPERIENCE – SALES LEADERSHIP DEVELOPMENT

Working to develop leadership, management and sales skills in the automotive sector, we focus on developing the emotional intelligence to ‘change our game’ ensuring participants become more resilient and responsive in leading the organisation, their teams and engaging with customers.

HIGH

Typical characteristics: •

Typical characteristics: • Passive • On the ‘back foot’ •

Genuinely focused on meeting customer needs Strong and current product and service knowledge

Trusted Advisor

•

Indifferent to customers

• • •

Reactive

• • •

Personable

Nervous or anxious Feels inadequate

Efficient

Order-taker

Problem Solver

Keen learner

Typical characteristics: • Proactive •

Typical characteristics: • Disinterested •

Dead-Weight

Creative & free thinking

Mercenary

Weak and out of date product and service knowledge

• • •

Curious

Brave

• •

Inefficient

Focused on meeting own and Volvo needs

Not really interested in customer

• •

Keen learner

Results focused

SERVICE ORIENTATION toward customer

LOW

HIGH

INITIATIVE & ASSERTIVENESS