Step 1 Operations and Administration

Evaluation and Feedback

Please complete the feedback report you are sent in as much detail as possible so that we can answer any queries from the client. You are the eyes and ears locally for both us and the client, and we can all benefit from the insights gained amongst those you are working with. We can use it to good effect to either champion your cause or defend your actions. We have a record of any feedback on the client’s satisfaction, programme content, participants, safety incidents, your own wellbeing, equipment requirements, business development opportunities and continuous improvement etc. Plus, we just like to hear how you think the event was received. We will always act on any feedback and will try to let you know what has ensued as a result, although this may take some time.

We use a number of evaluation methods, but if you are working with a client’s level 1 evaluation form, please do your best to ensure participants complete the evaluation correctly and point out the high score / low score rational, e.g. some cultures assume 1 is the ‘strongest or best’ score whereas the client’s form may indicate 5 as the highest score. Please do not tamper with any paper evaluation forms, even if the participant has completed it incorrectly (you can note your concerns on your feedback report to us). We can collate and summarise the Primeast format evaluation data for client partners to discuss with you and the client. Please arrange to either scan and email or post these to us.

www.primeast.com T: +44 (0) 1423 531083 (EMEA) | +1 609 642 8821 (USA)